Privacy Policy

Privacy Policy 

In order to offer our services and to be able to improve them WINNOVATION S.R.L. through the website www.lunar-laboratories.com processes the personal data of the website users, in compliance with the provisions of the personal data protection legislation in force, namely EU Regulation 2016/679 on the protection of natural persons in what concerns the processing of personal data and the free movement of such data. The above-mentioned processing of personal data is carried out by WINNOVATION S.R.L. directly. In this regard, WINNOVATION S.R.L. becomes a personal data operator in compliance with the provisions of Regulation (EU) 2016/679. 

The categories of personal data of data subjects subject to processing are:

1. data with a general identification function (surname, first name, pseudonym, date and place of birth, country of origin, citizenship, nationality, residence, home address and/or correspondence, if applicable, or data with an identification function of general applicability:

• identity document series and number;
• passport number;
• name and surname;
• email address;
• mobile phone number;
• Facebook and Facebook Messenger account;
• address;
• personal identification code;
• your voice and your questions when you contact us;
• any data related to your bank account – the IBAN account and the bank card data related to this account.

1. data generated by WINNOVATION S.R.L. based on the data mentioned in letter a) and the operations performed by the user, respectively: customer identification code, etc.; Data regarding your use of our website, which we obtain through tracking technologies, such as cookies, IP address registration, log files. This data includes your IP address and, if you have registered, your registration details, as well as information such as the pages you have viewed, for how long and your itinerary on the site.

The refusal to provide personal data determines the impossibility of providing LUNAR Laboratories products or services.

We inform you that the processing and collection of your personal data is done by WINNOVATION S.R.L. exclusively for the purpose of your conclusion of the sales contract – online from the website www.lunar-laboratories.com, in the sense of your payment of the purchased products and the delivery by WINNOVATION S.R.L. of purchased products, as well as:

• For a better knowledge of customers, in order to carry out portfolio management;
• For the implementation of personal data security measures;
• For the design, development, testing and use of IT systems and IT services (including in-country data storage);
• To confirm the services/products you have ordered through the Website and App;
• For possible refunds of the amounts paid as price as a result of returning the products;
• To provide you with additional information regarding the requested services/products;
• In order to manage complaints and notifications regarding the services provided.

When you sign up for an event, you may have the option to sign up (by checking a box or otherwise) for an activity or service other than the one you request. For example, if you enter your data for a promotional activity, you may also be asked if you wish to subscribe to the www.lunar-laboratories.com newsletter or other WINNOVATION S.R.L. products, services and/or events, or if you allow us to use your personal data for advertising purposes, or to participate in a survey. You have the right to decline these additional options.

If and when you subscribe to our newsletter, we will use your personal data to send you periodic newsletters. You will be eligible to receive various information about our and our affiliates’ activities and events (bonuses, contests, sweepstakes, promotions, social campaigns, new products launched or offered by us or our affiliates), whether organized by us or by companies affiliated with us.

with us, but also to obtain a confirmation of preferences,

If, and only when, you agree to participate in a survey, we will use your personal data to send you our surveys, which are usually conducted to find out what our customers think about our products and to improve their experience with us, but also to obtain a confirmation of the preferences, wishes, expectations of the market and therefore to be able to offer you better products and services.

In order to improve your experience on our website and to provide you with personalized content, we collect data about your use of the website, such as the pages you viewed, for how long and your itinerary. This data includes your IP address and, if you have registered, your registration details, and is collected using cookies or other tracking technologies. In this regard, we inform you that there are the following categories of cookies on our website: essential, advertising, tracking, analysis and customization. All cookies, except essential cookies, which are necessary for our website to function, can be refused if you wish. If you delete all cookies, certain features of our website, such as the retention of registration details, will not work and your experience on our website may be affected.

In order to fulfill the aforementioned processing purposes, WINNOVATION S.R.L. processes the personal data provided to it as well as the data that the website www.lunar-laboratories.com generates based on them.

It is possible that, following the fulfillment of the archiving terms or following the data deletion request, WINNOVATION S.R.L. order the anonymization of the data, thus depriving them of their personal character, and continue processing the anonymous data for statistical purposes.

The persons concerned benefit from the following rights in the context of the processing of personal data:

• The right to information, represents the right to receive details regarding the processing activities carried out by WINNOVATION S.R.L.;
• The right of access to data, represents the right to obtain confirmation from WINNOVATION S.R.L., regarding the processing of personal data, as well as details regarding the processing activities, including making available to you a document containing the personal data that is the subject the processing carried out by WINNOVATION S.R.L.;
• The right to rectification, represents the right to obtain rectification and completion by WINNOVATION S.R.L. of inaccurate or, as the case may be, incomplete data;
  The right to data deletion (“the right to be forgotten”) is the right to obtain the deletion by deletion of your personal data in the databases of WINNOVATION S.R.L. to the extent of fulfilling the conditions provided by law;
• The right to restrict processing, in the cases and conditions provided by law;
• The right to data portability, i.e. (i) the right to receive personal data in a structured, commonly used and easily readable format, and (ii) the right to have this data transmitted by WINNOVATION S.R.L. to another data operator, to the extent that the conditions provided for by law are met;
• The right to opposition, represents the right to oppose the processing of personal data (including through the creation of profiles) for reasons related to the particular situation in which the data subject is, under the conditions provided by law;
• The right not to be subject to an automated individual decision, i.e. the right not to be the subject of a decision taken exclusively on the basis of automated processing activities, except in situations where this type of activity is (i) necessary for the conclusion and/or execution of a contract between the parties, (ii) is a requirement of the legislation in force, (iii) has been expressly accepted by the data subject. In the cases identified in points (i) and (iii), the data subject has the right to express his point of view, obtain human intervention and challenge the respective decision.
• The right to address the National Supervisory Authority for the Processing of Personal Data or the competent courts, to the extent deemed necessary.

Data location

The data are stored on the territory of Romania, in full accordance with the legal requirements and under conditions of maximum safety and protection.

WINNOVATION S.R.L. as the author, owner and administrator of the website www.lunar-laboratories.com, respects the privacy and security of the processing of personal data of each individual who accesses the application, respectively our website.

The WINNOVATION S.R.L. team tries to protect as much as possible the right to privacy and image of the users of the website www.lunar-laboratories.com. We aim to provide you, the users of the site, with a safe online experience that does not negatively affect your personal life. In this sense we make every effort to ensure that the information you enter into our database is used only for the purposes presented in this chapter.

WINNOVATION S.R.L. assumes the obligation to administer safely and only for the purposes presented, the personal data provided to us by users. We use the information collected from the site, in order to administer the registration of your accounts, to solve your questions, to improve our site, to consult users in order to increase the quality of the products and services offered.

By creating and registering an account, you agree to the use of your personal data to be informed by e-mail or other forms of communication about website updates, new opportunities offered by WINNOVATION S.R.L. and on additional information that is of interest to you as well as newsletters with useful information.

Any information provided by you through the website will be considered and will represent your express consent for your personal data to be used by WINNOVATION S.R.L. in accordance with the purposes presented.

If you have any questions, you can use the contact methods on the “CONTACT” page.Pol