By placing an order on the website www.lunar-laboratories.com, the Customer expresses his agreement with the form of communication, by e-mail or telephone, through which LUNAR Laboratories conducts its commercial activity.
In order to place an order, the Customer has the possibility to add the products to the shopping cart, and to complete the order by processing the related payment. Adding them to the shopping cart, without finalising the order, does not constitute its registration nor the reservation of the desired products or services. However, if the Customer adds products to the shopping cart and does not continue the process of placing an order in a reasonable time, we have the possibility to remind the Customer of the started process through electronic correspondence because we want to be close to our Customers in terms of commercial relations, and by adding the products to the shopping cart you agree to this.
By completing the order, the Customer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the order.
The contract is considered concluded when the order placed by the Customer on the website www.lunar-laboratories.com is confirmed electronically by our company. Moreover, before validating the Customer’s order and before shipping the products, our company has the right to contact the Customer, by any available / agreed means (telephone or e-mail), to obtain the Customer’s personal confirmation of his/her data identification and delivery.
We reserve the right to cancel an order if it has not been completed properly and we have not received all the data necessary to process it from the Customer.
We reserve the right to refuse orders that have shown incorrect prices (below the purchase price) due to technical problems of the platform used.
All prices related to the products or services presented on the website are expressed in RON or foreign currency (EUR) and include VAT. The invoicing of the purchased products is done in RON using the information provided by the Customer in the intended form. LUNAR Laboratories is not responsible for the correctness of the information provided by the Client for the invoice or the impossibility of deducting some expenses due to incorrect information provided by the Client. All invoices are issued and recorded automatically and included in tax reporting. No corrections are accepted except for those changes to the invoices made by the legal methods and deadlines.
Payment for products and purchased through www.lunar-laboratories.com can be made online with a debit card through the PAYLIKE platform. LUNAR Laboratories is not/cannot be held responsible for any other additional costs incurred by the customer, including but not limited to currency conversion fees applied by the card issuing bank, in case the issuing currency differs from RON . The responsibility for this action lies solely with the Customer.

The shipping costs of the products purchased on the www.lunar-laboratories.com website are calculated and communicated to the Customer at the time of placing the order according to the specific criteria of the order (vweight, materials). LUNAR Laboratories estimates the cost of transportation based on internal indicators, and the Customer will expressly accept by placing the order the estimates for the cost of transportation and handling, regardless of the data that was the basis for determining this cost.
LUNAR Laboratories offers the delivery service to the front door of the home/property from the delivery address specified at the time of placing the order, as long as the characteristics/peculiarities of the Customer’s location allow the delivery to be carried out without violating the legal regulations on occupational safety.
The products ordered by the Customer will be delivered within the limit of the available stock, in a period usually between 1-5 working days from the moment we confirm the acceptance of the order, their shipment will be carried out through our partner transport company. In the event that the product may be delivered beyond the above-mentioned deadline, LUNAR Laboratories will immediately inform the Customer by email offering two options: The Customer may either cancel (in writing) the order/product, or accept the new proposed delivery deadline.
Since the legitimate commercial interests of the Client prevail for our company LUNAR Laboratories, we have concluded agreements with the transport companies, through which we have requested them to guarantee the processing of personal data in accordance with the applicable legislation. However, the partner transport companies are solely responsible for the way they process personal data, which is why we recommend that you consult their policy regarding the processing of this information.
When you have paid for the ordered product and subsequently refuse to proceed with its collection, the direct and indirect costs of transport will be borne by you to the extent that you do so without reasonable justification and intend to violate our legitimate trading interest.

“Withdrawal from the contract” refers to your legal right to withdraw from the order placed by making a return of goods in accordance with the provisions of Emergency Ordinance no. 34/2014 on consumer rights in distance contracts. You can benefit from this legal right if the following conditions are cumulatively met:
The return can be made within 14 calendar days from the date you came into possession of the product ordered on the www.lunar-laboratories.com website, without having to justify/motivate the withdrawal decision.
In this case, please notify us of your return decision by sending an e-mail to [email protected] or by phone at the number: 07 60 40 10 70.
If you wish to return a product to LUNAR Laboratories for any reason, you must follow our return procedures (outlined below) and send the product you received from us to us in accordance with those procedures.
Conditions for returning products:
a) The article of clothing and/or accessory returned to LUNAR Laboratories must be accompanied by all original manufacturer’s tags. If the item of clothing you are returning also includes an accessory (eg a dress that includes a drawstring), please send them together as originally delivered. Both the products and the original packaging must be returned in the quality level at which they were received, without having sustained further damage or without being worn. Failure to comply with this condition will result in the refusal of the return on the part of WINNOVATION S.R.L.
b) The product ordered and which you wish to return must be packed in the same packaging in which you received it – including the protective foils (if any). The product and packaging must be intact, undamaged, without signs of improper handling and without signs of wear of any kind. Failure to comply with this condition will result in the refusal of the return on the part of WINNOVATION S.R.L
c) The invoice and accompanying documents (if any) must be placed in the packaging in which you received the product to be returned. Seal the package well. The absence of the invoice or the accompanying documents from the returned package will lead to the refusal of the return.
d) Delivery costs of merchandise returns are borne exclusively by the Customer.
e) In order to return the products, please use exclusively the services of a fast courier company with the MANDATORY use of the “Parcel verification” option.
USED ​​PRODUCTS CANNOT BE RETURNED!
The address to which the products purchased on www.lunar-laboratories.com are returned is: WINNOVATION S.R.L., Bucharest, Sector 1, Dorobanti str. no. 116, apartment 13, telephone 07 60 40 10 70.
The restitution of the value of the products returned by you is made within a period of 14 calendar days from the date on which the products were actually returned to us. The refund is made by transferring it directly to the account associated with your card, used when you paid for the order online, or an account specified by the customer for orders with payment on delivery.
We inform you that parcels containing products in a different state than the one in which they were delivered will be refused, those whose return has not been notified in advance by an unequivocal declaration of withdrawal from the contract, as well as those containing products worn or damaged in any way either by you or during transport or as a result of improper packaging.
In the event that you wish to exchange the product for another color/size, please contact us in advance by email at [email protected] in which you will clearly specify the order number, your name and the product you want you want to exchange. Any product exchange under these conditions can only be done once and only within the available stock and only if the price of the new product is at least equal to that of the product purchased and subject to the replacement procedure. Any positive price difference between the product subject to replacement and the replacement product will be borne by the Customer.
We inform you that even in the situation where you want to replace a product, you will have to fully comply with your obligations in case of returning the product you want to exchange – as these obligations are provided in this section.
Upon receipt, the returned package will be checked by the representatives of WINNOVATION S.R.L. to determine if it meets the conditions mentioned above, otherwise it will be refused. We specify that the check of the returned parcel will be carried out in detail and will be documented by WINNOVATION S.R.L. representatives and through photographic images.

Due to the fact that all the leather products in our store are hand-made based on previously placed orders, starting with 13.02.2024 we no longer accept returns for any products made from natural leather. If you have any questions about sizes and other dimensions, please contact us before the garment goes into production.

It is not allowed to copy, distribute, appropriate, modify or use the content of the website www.lunar-laboratories.com without the express and prior approval of our company, which approval can only be granted in writing by the management of the company.

Violation of these rules, theft, alteration, counterfeiting of the aforementioned information and materials will produce legal consequences according to the law. In the same way, legal consequences may be incurred for third parties who create content that is clearly similar or likely to cause confusion regarding or in connection with the brands, logos, symbols, names, models, information and other materials displayed within this online site, as indicated above.

LUNAR Laboratories reserves the right to initiate any action against third parties and take legal action against them in order to preserve or protect its copyright and intellectual property.

The company WINNOVATION S.R.L., organized under Romanian law, with its headquarters in Onești, Bacău County, Bulevardul Republicii, no. 20, registered at the Trade Register with no. J4/185/2022, tax code RO45561887, as “Seller”, offers for sale the products present on the website www.lunar-laboratories.com.

Interaction of any kind on the website www.lunar-laboratories.com implies acceptance in full and every time you access the website, of the Terms and Conditions under which all products on the website are sold.

At the beginning of using the website www.lunar-laboratories.com, please read carefully the present regulation regarding terms and conditions, the privacy policy for the processing of personal data, as well as any other policies or methodologies presented in the LUNAR Laboratories online store , cookie policy, product replacement policy, but also the fact that these policies can be updated or supplemented and changed periodically unilaterally and without the consent or notification of consumers.

LUNAR Laboratories reserves the right to limit the access of third parties to its services and to block, suspend or delete the access/account of any user in the justified case where he exhibits uncivilized or aggressive behavior.

By continuing to use the www.lunar-laboratories.com online store, you agree to the regulations and policies presented therein.

In order to offer our services and to be able to improve them WINNOVATION S.R.L. through the website www.lunar-laboratories.com processes the personal data of the website users, in compliance with the provisions of the personal data protection legislation in force, namely EU Regulation 2016/679 on the protection of natural persons in what concerns the processing of personal data and the free movement of such data. The above-mentioned processing of personal data is carried out by WINNOVATION S.R.L. directly. In this regard, WINNOVATION S.R.L. becomes a personal data operator in compliance with the provisions of Regulation (EU) 2016/679. 

The categories of personal data of data subjects subject to processing are:

1. data with a general identification function (surname, first name, pseudonym, date and place of birth, country of origin, citizenship, nationality, residence, home address and/or correspondence, if applicable, or data with an identification function of general applicability:

• identity document series and number;
• passport number;
• name and surname;
• email address;
• mobile phone number;
• Facebook and Facebook Messenger account;
• address;
• personal identification code;
• your voice and your questions when you contact us;
• any data related to your bank account – the IBAN account and the bank card data related to this account.

1. data generated by WINNOVATION S.R.L. based on the data mentioned in letter a) and the operations performed by the user, respectively: customer identification code, etc.; Data regarding your use of our website, which we obtain through tracking technologies, such as cookies, IP address registration, log files. This data includes your IP address and, if you have registered, your registration details, as well as information such as the pages you have viewed, for how long and your itinerary on the site.

The refusal to provide personal data determines the impossibility of providing LUNAR Laboratories products or services.

We inform you that the processing and collection of your personal data is done by WINNOVATION S.R.L. exclusively for the purpose of your conclusion of the sales contract – online from the website www.lunar-laboratories.com, in the sense of your payment of the purchased products and the delivery by WINNOVATION S.R.L. of purchased products, as well as:

• For a better knowledge of customers, in order to carry out portfolio management;
• For the implementation of personal data security measures;
• For the design, development, testing and use of IT systems and IT services (including in-country data storage);
• To confirm the services/products you have ordered through the Website and App;
• For possible refunds of the amounts paid as price as a result of returning the products;
• To provide you with additional information regarding the requested services/products;
• In order to manage complaints and notifications regarding the services provided.

When you sign up for an event, you may have the option to sign up (by checking a box or otherwise) for an activity or service other than the one you request. For example, if you enter your data for a promotional activity, you may also be asked if you wish to subscribe to the www.lunar-laboratories.com newsletter or other WINNOVATION S.R.L. products, services and/or events, or if you allow us to use your personal data for advertising purposes, or to participate in a survey. You have the right to decline these additional options.

If and when you subscribe to our newsletter, we will use your personal data to send you periodic newsletters. You will be eligible to receive various information about our and our affiliates’ activities and events (bonuses, contests, sweepstakes, promotions, social campaigns, new products launched or offered by us or our affiliates), whether organized by us or by companies affiliated with us.

with us, but also to obtain a confirmation of preferences,

If, and only when, you agree to participate in a survey, we will use your personal data to send you our surveys, which are usually conducted to find out what our customers think about our products and to improve their experience with us, but also to obtain a confirmation of the preferences, wishes, expectations of the market and therefore to be able to offer you better products and services.

In order to improve your experience on our website and to provide you with personalized content, we collect data about your use of the website, such as the pages you viewed, for how long and your itinerary. This data includes your IP address and, if you have registered, your registration details, and is collected using cookies or other tracking technologies. In this regard, we inform you that there are the following categories of cookies on our website: essential, advertising, tracking, analysis and customization. All cookies, except essential cookies, which are necessary for our website to function, can be refused if you wish. If you delete all cookies, certain features of our website, such as the retention of registration details, will not work and your experience on our website may be affected.

In order to fulfill the aforementioned processing purposes, WINNOVATION S.R.L. processes the personal data provided to it as well as the data that the website www.lunar-laboratories.com generates based on them.

It is possible that, following the fulfillment of the archiving terms or following the data deletion request, WINNOVATION S.R.L. order the anonymization of the data, thus depriving them of their personal character, and continue processing the anonymous data for statistical purposes.

The persons concerned benefit from the following rights in the context of the processing of personal data:

• The right to information, represents the right to receive details regarding the processing activities carried out by WINNOVATION S.R.L.;
• The right of access to data, represents the right to obtain confirmation from WINNOVATION S.R.L., regarding the processing of personal data, as well as details regarding the processing activities, including making available to you a document containing the personal data that is the subject the processing carried out by WINNOVATION S.R.L.;
• The right to rectification, represents the right to obtain rectification and completion by WINNOVATION S.R.L. of inaccurate or, as the case may be, incomplete data;
  The right to data deletion (“the right to be forgotten”) is the right to obtain the deletion by deletion of your personal data in the databases of WINNOVATION S.R.L. to the extent of fulfilling the conditions provided by law;
• The right to restrict processing, in the cases and conditions provided by law;
• The right to data portability, i.e. (i) the right to receive personal data in a structured, commonly used and easily readable format, and (ii) the right to have this data transmitted by WINNOVATION S.R.L. to another data operator, to the extent that the conditions provided for by law are met;
• The right to opposition, represents the right to oppose the processing of personal data (including through the creation of profiles) for reasons related to the particular situation in which the data subject is, under the conditions provided by law;
• The right not to be subject to an automated individual decision, i.e. the right not to be the subject of a decision taken exclusively on the basis of automated processing activities, except in situations where this type of activity is (i) necessary for the conclusion and/or execution of a contract between the parties, (ii) is a requirement of the legislation in force, (iii) has been expressly accepted by the data subject. In the cases identified in points (i) and (iii), the data subject has the right to express his point of view, obtain human intervention and challenge the respective decision.
• The right to address the National Supervisory Authority for the Processing of Personal Data or the competent courts, to the extent deemed necessary.

Data location

The data are stored on the territory of Romania, in full accordance with the legal requirements and under conditions of maximum safety and protection.

WINNOVATION S.R.L. as the author, owner and administrator of the website www.lunar-laboratories.com, respects the privacy and security of the processing of personal data of each individual who accesses the application, respectively our website.

The WINNOVATION S.R.L. team tries to protect as much as possible the right to privacy and image of the users of the website www.lunar-laboratories.com. We aim to provide you, the users of the site, with a safe online experience that does not negatively affect your personal life. In this sense we make every effort to ensure that the information you enter into our database is used only for the purposes presented in this chapter.

WINNOVATION S.R.L. assumes the obligation to administer safely and only for the purposes presented, the personal data provided to us by users. We use the information collected from the site, in order to administer the registration of your accounts, to solve your questions, to improve our site, to consult users in order to increase the quality of the products and services offered.

By creating and registering an account, you agree to the use of your personal data to be informed by e-mail or other forms of communication about website updates, new opportunities offered by WINNOVATION S.R.L. and on additional information that is of interest to you as well as newsletters with useful information.

Any information provided by you through the website will be considered and will represent your express consent for your personal data to be used by WINNOVATION S.R.L. in accordance with the purposes presented.

If you have any questions, you can use the contact methods on the “CONTACT” page.

This Cookie Policy applies to all users of the website of the online store www.lunar-laboratories.com.

A cookie is a small file, a special text, often coded, sent by a server to a web browser and then sent back (unmodified) by the browser, each time it accesses that server. The cookie is installed through the request issued by a web server to a browser (eg: Safari, Internet Explorer, Chrome, Mozilla) and is completely “passive” (it does not contain software programs, viruses or spyware and cannot access the information on the user’s hard drive). Cookies are used for authentication as well as for tracking user behavior; typical applications are remembering user preferences and implementing the “shopping cart” system.

These files make it possible to recognize the user’s terminal and present the content in a relevant way, adapted to the user’s preferences. Cookies provide users with a pleasant browsing experience and support LUNAR Laboratories efforts to provide comfortable services to users: eg: – online privacy preferences and shopping cart history. They are also used in the preparation of anonymous aggregated statistics that help to understand how a user benefits from www.lunar-laboratories.com offers, allowing to improve the structure and content but excluding the personal identification of the user.

A visit to www.lunar-laboratories.com may place: Site Performance Cookies, Visitor Analysis Cookies, Geotargetting Cookies, Registration Cookies, Advertising Cookies or Cookies -s of advertising providers.

Personal data collected through the use of Cookies can only be collected to facilitate certain functionalities for the user and are encrypted in a way that makes it impossible for unauthorized persons to access them. In general, an application used to access web pages allows cookies to be saved on the terminal by default. These settings can be changed in such a way that the automatic administration of Cookies is blocked by the web browser or the user is informed each time cookies are sent to his terminal.

Detailed information about the possibilities and ways to manage Cookies can be found in the settings area of the application (web browser). Limiting the use of Cookies may affect certain functionalities of www.lunar-laboratories.com. Cookies are central to the efficient functioning of the Internet, helping to generate a friendly browsing experience adapted to the preferences and interests of each user. Refusing or disabling cookies may make some sites unusable. Due to their flexibility and the fact that most of the most visited and largest sites use cookies, they are almost unavoidable; disabling cookies will not allow the user access to the most widespread and used sites including Youtube, Gmail, Yahoo, etc.

Examples of important uses of cookies:

Content and services tailored to user preferences – categories of products and services.

Access tailored to user interests – password retention.

Retention of child protection filters regarding Internet content (family mode options, safe search functions).

Measurement, optimization and analytics features – such as confirming a certain level of traffic on a website, what type of content is viewed and how a user arrives at a website (eg through search engines, directly, from other websites- uri etc). The websites carry out these analyzes of their use in order to improve the sites for the benefit of the users.

Cookies are NOT viruses and use plain text formats; they are not made up of pieces of code so they cannot be executed or auto-run. therefore, they cannot be duplicated or replicated to other networks to run or replicate again. Since they cannot perform these functions, they cannot be considered viruses.

Since cookies can be used for negative purposes because they store information about the preferences and browsing history of users, both on a particular site and on several other sites, being used as a form of Spyware (spying on consumer activity), many anti-spyware products consistently mark cookies for deletion during anti-virus/anti-spyware deletion/scanning procedures.

In general, browsers have integrated privacy settings that provide different levels of cookie acceptance, validity period and automatic deletion after the user has visited a certain site.

Since identity protection is very valuable and represents the right of every internet user, it is advisable to know what possible problems cookies can create. Because through them information is constantly transmitted in both directions between the browser and the website, if an attacker or unauthorized person intervenes during data transmission, the information contained in the cookie can be intercepted. Although very rare, this can happen if the browser connects to the server using an unencrypted network (eg an unsecured WiFi network). Other cookie-based attacks involve missetting cookies on servers.

It is very important for the User to choose the most appropriate method of personal information protection and to:

Customize your browser’s cookie settings to reflect a comfortable level of cookie security for you.

Set long expiration periods for storing browsing history and personal access data.

Consider setting your browser to delete individual browsing data each time you close your browser. This is an option to access websites that place cookies and delete any visit information when you close the browsing session.

Install and constantly update antispyware applications.

For any additional questions about how cookies are used through this website, please contact us at: [email protected].

By continuing browsing or closing this window, you accept the use of cookies.